Mediation Essentials

Recommend course:


This course will introduce you to using mediation to resolve disputes in a professional context. It will develop both a theoretical and practical understanding of mediation so that you can apply it in your work.

Who should attend:

Anyone involved in environments where disputes can occur. This might include the private or public sectors, NGO's, clubs and societies. It will be particularly useful for human resource and employment relations professionals, business people, community workers and anyone who wishes to help facilitate the resolution of conflict.

Learning objectives

  • Explore the nature and different styles of mediation in New Zealand, including different styles
  • Practically apply the key concepts and skills that operate within these forms of dispute resolution
  • Learn about some of the most important mediation statutory regimes
  • Acknowledge alternative perspectives of dispute resolution drawn from Māori and other cultures.

Course outline:

  • Introduction to mediation
  • Different mediation styles
  • Facilitative mediation process (process and skills)
  • Transformative Mediation Process (process and skills)
  • Mediation and culture
  • Mediation ethics
  • Mediation in the statutory environment (employment, family, tenancy, human rights)
  • Private commercial mediation market
  • Online mediation

Practical scenarios will take place throughout the course. The aim would be to have the course 50% taught and 50% practical.

Course format:

The course will include interactive presentations and practical scenarios in which students will act as mediators and parties to mediation.


Dr Grant Morris

Further details:
If you would like more information about this programme, please contact us on:
Ph: 64 4 463 6556 Email:

Customised workshops:
Victoria Professional and Executive Development are able to customise many of our workshops to meet specific individual or organisational requirements. Please contact us for further information.

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